{"id":1357,"date":"2024-09-11T05:47:55","date_gmt":"2024-09-11T05:47:55","guid":{"rendered":"https:\/\/thumbpress.co\/?post_type=ek_doc&p=1357"},"modified":"2026-05-14T09:26:28","modified_gmt":"2026-05-14T09:26:28","slug":"i-cant-activate-my-thumbpress-license-what-to-do","status":"publish","type":"helpwp_doc","link":"https:\/\/thumbpress.co\/docs\/licensing\/i-cant-activate-my-thumbpress-license-what-to-do\/","title":{"rendered":"I can\u2019t activate my ThumbPress license, what to do?"},"content":{"rendered":"
<\/div>\n

There could be more than one reason for you being unable activating your ThumbPress licenses. Below are the two most noteworthy reason our users usually encounters with-<\/p>\n\n\n\n

1. You’re using the wrong email address<\/h3>\n\n\n\n

ThumbPress licenses are tied to the exact email address you used at checkout. If you log in to Pluggable with a different email – even a slightly different one (a work vs personal address, an alias, or a small typo) – the activation will not go through.<\/p>\n\n\n\n

How to fix it:<\/h4>\n\n\n\n

Open your original ThumbPress purchase receipt (check your emails) to find the email used at checkout. Use that exact email to log in at my.pluggable.io. <\/p>\n\n\n\n

Once logged in with the correct email, return to your WordPress dashboard and click Activate on the ThumbPress License tab.<\/p>\n\n\n\n

2. A temporary caching or security check is in the way<\/h3>\n\n\n\n

Sometimes activation fails because of a caching layer on your site, or because your server is going through a short Cloudflare bot\/security verification at the moment you click Activate. These issues almost always clear up on their own within a few minutes.<\/p>\n\n\n\n

How to fix it:<\/h3>\n\n\n\n

Wait a couple of minutes, refresh the page, and try activating again. If you use a caching plugin (WP Rocket, W3 Total Cache, LiteSpeed Cache, etc.), clear your site cache before retrying. If your site is behind Cloudflare, give the security check a minute to complete and then reload before clicking Activate again.<\/p>\n\n\n\n

<\/p>\n

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