This Privacy Policy explains how ThumbPress (“we”, “us”, or “our”), a product created by Codexpert, collects, uses, discloses, and protects your personal information when you interact with us. This includes when you visit our websites (such as codexpert.io or thumbpress.co), purchase, download, install, activate, or use ThumbPress (the “Plugin”), submit support requests, or otherwise engage with our services.
ThumbPress is a self-hosted WordPress plugin for optimizing images and managing thumbnails — including compression, WebP/AVIF conversion, thumbnail regeneration, and detection of duplicate, large, or unused images. The Plugin is installed and runs on your own WordPress site. You (as the site owner/admin) are responsible for collecting, managing, securing, and complying with privacy laws (such as GDPR, CCPA, or others) for any data processed through the Plugin on your site, including media files, attachment metadata, and image records.
We only act as the data controller for the limited personal information we collect directly from you (e.g., for purchases, licenses, support, or our websites). We do not host, access, or control the data or media on your WordPress site unless you voluntarily share it with us (e.g., for support purposes).
If you have questions about this Policy, contact us via our support channels.
1. Information We Collect
We collect only the information necessary to provide, support, and improve ThumbPress.
1.1 Information You Provide Directly
- When purchasing or registering for ThumbPress: name (first and last), email address, billing/shipping address (including country, street, district), phone number (if provided), and payment details (e.g., credit card information processed securely by our payment providers, PayPal email).
- Support and inquiries: any details you share in support tickets, emails, live chat, or other channels (e.g., issue descriptions, screenshots, WordPress/PHP version info, error logs, or license keys you provide).
1.2 Order and Payment Information
We collect order-related data, including purchase date, product details, license key, transaction ID, and payment method, for billing, order confirmation, invoicing, and license activation.
We do not collect sensitive personal data unless you voluntarily provide it in support communications.
2. How We Use Your Information
We use the collected information to:
- Process purchases, activate licenses, deliver downloads, and provide updates.
- Verify licenses and prevent unauthorized use or fraud.
- Provide technical support, respond to inquiries, and troubleshoot issues.
- Communicate with you about ThumbPress (e.g., updates, important notices, or promotional offers where you have consented or where permitted by law).
- Improve the Plugin, our websites, and user experience (e.g., analyzing usage trends).
- Detect, prevent, and address fraud, abuse, security risks, or technical issues.
- Comply with legal obligations, resolve disputes, and enforce our agreements.
3. How We Share Your Information
We do not sell your personal information. We share it only in limited circumstances:
- Service Providers — with trusted third parties that help us operate (e.g., payment processors like Stripe or PayPal, hosting providers, analytics tools like Google Analytics, support platforms). These providers are contractually required to protect your data and use it only for the services they provide to us.
- Legal Requirements — to comply with applicable laws, respond to valid legal requests (e.g., court orders, subpoenas), protect our rights, safety, or property, or prevent harm.
We do not share or access the media or data on your WordPress site unless you explicitly provide it to us.
4. Data Security
We implement reasonable technical, administrative, and physical safeguards to protect your information, including encryption for data in transit (e.g., HTTPS) and secure storage practices. However, no internet-based system is completely secure, and we cannot guarantee absolute security.
You are responsible for securing your own WordPress site, license keys, and any data or media processed via ThumbPress.
5. Your Rights and Choices
Depending on your location and applicable laws (e.g., GDPR for EU residents, CCPA for California residents), you may have rights to:
- Access, correct, or update your personal information.
- Request deletion of your data (subject to legal retention obligations).
- Object to or restrict certain processing.
- Withdraw consent (where processing is consent-based).
- Receive a copy of your data (data portability).
- Opt out of marketing communications (via unsubscribe links or by contacting us).
To exercise these rights, contact us at our support email or form. We may verify your identity before responding. If you are an end-user on a site using ThumbPress, direct your requests to the site owner.
You can also:
- Manage cookies through your browser.
- Opt out of Google Analytics tracking.
6. Changes to This Privacy Policy
We may update this Policy from time to time to reflect changes in our practices, the Plugin, or legal requirements. We will post the revised Policy on our website and update the “Last Updated” date. For material changes, we may notify you via email or a notice on our site.
Your continued use of ThumbPress after changes constitutes acceptance of the updated Policy.
7. Contact Us
For questions, concerns, or to exercise your privacy rights:
Contact us through our support ticket system anytime you feel like you have a question. Open a support ticket
Last updated: 23 July 2026