We hope you love what you build with ThumbPress. But in case you are not completely satisfied with your purchase for any reason, you may request a refund. If you want to request a refund, you should open a help request. The support and administration team will then assess the refund request. Open a help request
In rare instances and only within 30 days of your purchase of any plugins, if due to technical difficulties, website or hosting incompatibilities, or other unforeseen circumstances, a plugin does not function for you, we may issue a full refund.
However, such decisions will be made upon reviewing your refund request. Upon reviewing the request, the support team will reach out to you regarding updates on any decision that has been made. We request that you cooperate with the support team during this period and give them a chance to fix any solvable issues.
If we do consider providing you a refund, we require that you provide all the necessary information for us to identify your purchase — order number, the number of licenses purchased, and the reasons for asking for a refund.
We will verify the reasons by asking you further questions or by trying to simulate the issues on our systems, before making a final decision to provide a refund in full.
Ask before You Buy
You can ask any questions before buying. We have an awesome support team ready to help you with any type of query. To get additional support, open a ticket on this website. Open a support ticket
Terms for 100% Money-back Guarantee
We generally do not refund in these circumstances —
- If the plugin works but is not compatible with any other plugin, custom code, or theme that is not listed/tested with the plugin as mentioned on the plugin page.
- If you say things like — “it doesn’t fit my requirement”, “it’s not a solution I am looking for”, or “it’s not what I thought it was.”
- You ask for a feature that has not been promoted or mentioned on our sites. We have clearly stated the features our plugins offer on their pages.
- If you tell us that you made a ‘mistake’ when ordering, or changed your mind after ordering.
- If you do not have sufficient expertise to use the plugin.
- You refused to provide our support staff access to your website to investigate the issues you are having with our product.
- You claim that you are entitled to a refund, but do not provide enough information as to why you are entitled to a refund.
- You use an older version of WordPress or PHP that is not compatible with our plugin.
- You are having an issue with a free feature or asking for a feature that was not promoted or offered on a free widget.
- If you tamper with our plugins, like changing their code or something.
- If you make any change in the WordPress core.
- If you bought a plugin at a discount or upgraded the plugin.
- We do not refund renewal/auto-renewal payments for any product.
If you satisfy all these reasons we just mentioned and still have problems with our plugin, we will refund you in no time.
We would really appreciate it if you shared suggestions with us on how to improve ourselves while refunding, and supported us with insights that made you ask for a refund.
Contact Us
For questions, concerns, or to exercise your refund rights:
Contact us through our support ticket system anytime you feel like you have a question. Open a support ticket
Last updated: 23 July 2026
NB: The ThumbPress authority holds the power to change the refund policy at any time.